Terms & Conditions

Disclaimer of Liability

The website owner is not responsible for any harm or injury resulting from the use of this website or massage treatments provided.

Appointment Policy

We greatly appreciate our customers making appointments with us and take pride in making ourselves available to provide quality authentic Thai massage treatments at an allotted time.

We accept appointments in good faith and expect the same good faith from our customers.

When an appointment is made with us, we take responsibility in faithfully recording the allotted time at the exclusion of other appointments.

By making an appointment, the customer takes responsibility to communicate any changes in a timely manner and arrive on time.

The minimum time allotted to an appointment to provide effective treatment is 1-hour.

Cancellation & Late Arrival Policy

No shows, late cancellations & late arrivals are an opportunity cost to us that denies other customers timely treatments.

For cancellations. we require the courtesy of at least 3-hours’ notice before the commencement of the appointment. Any late-notice cancellations or no-shows are liable for the full cost of the appointment.

If the client is late, we reserve the right to cancel the appointment at our discretion to best serve our obligations to other customers.

Code of Conduct

We undertake to treat our customers with respect and dignity according to polite social norms and expect the same courtesy from our customers.

We reserve the right to halt/stop the treatment due to inappropriate sexual behaviour by the customer.

Inappropriate sexual behaviour is deemed to be any action that makes our therapist uncomfortable and/or intimidated. Such behaviour may include inappropriate touching, suggestive comments or requests for sexual activity, exposing oneself etc.

For customers that disrespect our our staff; we reserve the right to make a Police complaint and/or share the customer's information and imagery from our public area CCTV to anyone we deem appropriate.

Refusal of service

Our therapists have the right to refuse service to anyone without explaining why.

Refusal of service may be to anyone deemed not respecting our therapists’ comfort and safety; this may include:

Foul body odour or poor personal hygiene.
Behaviour likened to under the influence of alcohol and/or drugs.
Inappropriate comments or requests.
Displays of unusual/threatening/intimidatory behaviour.
Previous instances of late arrivals or no-shows for appointments.
Face concealing when entering our premises by wearing hoodies, sunglasses, masks etc.

Disclaimer for Health Conditions

By making an appointment, the customer gives consent to receive massage treatments and acknowledges and agrees that they do so at their own risk.

It is the customer’s responsibility to be aware that massage treatments may not be suitable for them.

It is the customer’s responsibility to consult a physician if they have any health concerns before engaging in our treatments.

It is the customer’s responsibility to disclose any relevant health conditions relevant to receiving a massage treatment and to immediately advise if they are suffering from unwanted discomfort and/or pain before or during a massage treatment.

We reserve the right to deny or stop treatment if we deem a customer has a medical condition unsuitable for our treatments.

The collection of nominal customer data such as name/Facebook/messenger/phone details are held and used to identify customers for the convenience & safety of our therapists. This data is also used to record appointments.

We operate a Closed Camera Television System in outside public areas of the property to protect the health, safety and peaceful enjoyment of our therapists and customers.

Images captured are securely stored on a local DVR for up to 7-days and then deleted.

All digital data held is password protected and is not shared outside the business owner.

The diagnostic findings acquired verbally between customer & therapist during consultation and/or treatment are deemed to be private and will not be divulged.

Content in this website that includes written material, graphics and pictures are owned or licensed to the business owner. Use of this content without the owner’s permission is prohibited.

Accessibility Statement

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Teal Authentic Thai Massage is fully conformant with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Feedback

We welcome your feedback on the accessibility of Teal Authentic Thai Massage. Please let us know if you encounter accessibility barriers on our webpage and reach-out via the contact details at the bottom of this webpage.

We try to respond to feedback within 7 days.

Governing Law and Jurisdiction

New Zealand laws and jurisdiction will apply to any disputes over the contents of this website or services offered.

Terms & Conditions

Relax, Rejuvenate, Revitalise